Welcome to the GPLS Help Desk
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket.
PINES Help for Library Users
- Become a PINES Super User! (Self-paced, online class)
- For questions about your account, items you have checked out or returned, fines, or help with placing holds, please contact your home library. Your library’s contact information can be found in the My Account section of the PINES Catalog, in the PINES App, or on one of these pages:
- Library Locator Map (Interactive map)
- Find A Library (Search by library name or county)
- Full List of PINES Locations
- Library Locator Map (Interactive map)
- To contact the PINES Department of the Georgia Public Library Service, please send an email to help@help.georgialibraries.org or call 404-235-7200.
PINES Help for Library Staff
- Documentation for PINES Library Staff
- For assistance with your Help Desk user name or password, email help@georgialibraries.org
IT Questions:
GALILEO Questions:
GALILEO is a separate entity that is not supported by the GPLS Help Desk. Please see:
GADD Questions:
Georgia Download Destination (OverDrive) is a separate entity that is not supported by the GPLS Help Desk. Please see: