Welcome to the GPLS Help Desk

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket. For assistance with your Help Desk user name or password, call: 404-235-7210.

PINES Questions:

• Help Using the PINES Catalog and 'My Account'
• Documentation for PINES Library Staff
• Troubleshooting in the Staff Client
• Spine & Pocket Label Printing
• Contact PINES Form

IT Questions:

• Check our website first
• USG Software Resource & Services

GALILEO Questions:
GALILEO is a separate entity that is not supported by the GPLS Help Desk. Please see:

• GALILEO Contact Us Form
• Library Support Info

GADD Questions:
Georgia Download Destination (RBdigital) is a separate entity that is not supported by the GPLS Help Desk. Please see:

• GoGADD.com
• Contact your local library